FAQ
We remind you that you must be in good health and physical condition to participate in the Marathon, Half Marathon, and/or 10K challenge.
We strongly recommend that you undergo a medical checkup with a stress test before participating in the race.
BEFORE THE RACE
Where the EXPO is located?
In IFEMA – Feria de Madrid. How to get there
Date and Time?
Friday 23th and Saturday 24th april 2027, from 10h to 20h uninterruptedly.
Will I have to wait in a queue?
No, don’t worry because the operation of Runner´s Expo is very fluid. The average time to collect the bib number, the official shirt and the bag of the runner is about 15 minutes.
Can I attend Expodepor with a companion?
Yes, you can be accompanied.
RACE BIB & BAG PICK UP
Pick-up location: Runner´s Expo 2027 – IFEMA
Dates:
Friday April 23 from 10am to 8pm
Saturday April 24 from 10am to 8pm
IMPORTANT: All participants must pick up their race kit at Runner´s Expo at the established schedule. There will NOT be race day pick up.
WHAT DO I NEED TO PICK UP MY RACE BIB?
In order to pick up your race bib it will be compulsory to present the following documentation (Either printed or digital):
1. Official LOCATOR OF REGISTRATION or Bib Number pick up QR Code.
2. ID, Passport or alternative identity document that includes a photograph of the holder.
If you have not received the Bib Number pick up QR Code by April 19, you can download the Official LOCATOR OF REGISTRATION by accessing your registration from the following link: https://www.rockthesport.com/en/event/zurich-rock-n-roll-running-series-madrid-2027/my-registration
It is mandatory to have your registration confirmation with you to pick up your bib, either printed or the email on your phone as no race bibs will be delivered without proof of requested documentation.
CAN I PICK UP THE BIB NUMBER ON BEHALF OF ANOTHER PARTICIPANT’S?
Yes, the bib number of another participant can be collected by presenting the requested documentation of the registered participant *.
WHAT DOCUMENTATION I NEED TO PICK UP ANOTHER PARTICIPANT’S BIB NUMBER?
In order to pick up another participant´s race bib it will be compulsory to present the following documentation (Either printed or digital) of the registered participant:
1. Official LOCATOR OF REGISTRATION or Bib Number pick up QR Code.
2. ID, Passport or alternative identity document that includes a photograph of the holder.
It is mandatory to have the registration confirmation with you to pick up your bib, either printed or the email on your phone as no race bibs will be delivered without proof of requested documentation.
RECOMMENDATION:
It is recommended to attend the Runner´s Expo 2027 either on Friday morning or else on Saturday afternoon to avoid possible waiting times when accessing the pavilion, following IFEMA’s Capacity Rules capacity regulations stipulated by IFEMA.
It is recommended to have photos or screenshots of the requested documentation on your mobile to speed up the collection process.
IT IS TOTALLY FORBIDDEN TO RUN WITHOUT A BIB NUMBER, WITH THE BIB NUMBER OF ANOTHER PARTICIPANT OR WITH A FAKE BIB NUMBER. IF ANY PARTICIPANT FAILS THIS RULE, THEY WILL BE IMMEDIATELY DISQUALIFIED AND MAY INCURRATE A SANCTION THAT PREVENTS THEIR PARTICIPATION IN NEXT EDITIONS AND / OR RACES ORGANIZED BY AD. MAPOMA.
It’s a good quality of t-shirt?
Our main sponsor “adidas” offers participants a T-shirt with the most innovative and highest quality materials on the market.
Can I change my shirt size?
Yes, you can change the shirt size by editing your registration. Remember the deadline to edit your tshirt size is February 1st 2027.
Can I change my t-shirt size in Runner´s Expo?
NO. We are sorry, but we do not have such a large stock of sizes to ensure that all runners can change the size they have chosen.
Can I change my t-shirt for one of Men’s / Women’s?
No. We are so sorry, but we do not admit gender changes in the t-shirt.
What is the 226ERS Fuel Bag?
Thanks to our official nutrition partner, 226ERS, all marathon and half-marathon participants will have their energy gels before the race.
What gels will the Fuel Bag contain?
The marathon distance fuel bag will contain 2 gels, and the half-marathon distance will have 1 gel.
When will the Fuel Bag be delivered?
At the Runner’s Expo on April 23rd and 24th along with the bib, the t-shirt, and the runner’s bag.
Will there be gel stations along the route?
Yes, in addition to the Fuel Bag, the Marathon distance will have an additional 226ERS gel station.
Those registered at any of the three distances of the Zurich Rock ‘n’ Roll Running Series Madrid who wish, may use the Gear Check service completely free.
Where will it be located?
The Gear Check will be located in the Finish area, on Paseo de la Castellana.
All runners will receive a numbered sticker when picking up their bib number, which will match with their bib number. In addition, they will receive an Official Gear Check Bag, in which they must enter the personal items they want to keep.
The sticker must be pasted in the gear check bag.
The gear Check service will be in operation from 7:00 a.m. to 3:30 p.m. on April 25.
Each distance (Marathon and Half Marathon) will have a differentiated and marked Gear Check Areas, and the delivery of the Gear Check bags will take place in the area corresponding to their distance.
The Gear Check staff will collect only and exclusively the Official Gear Check Bags delivered by the organization and in NO CASE will other types of bags or travel suitcases, or objects outside the Official Bag, be accepted.
Gear check service closing times, depending on distance, will be as follows:
- 21K: closing at 2:00 p.m.
- 42K: closing at 5:00 p.m.
We remind you that the wardrobe is a courtesy service for your convenience. Please keep the following guidelines in mind:
1. Valuable items should not be left in the wardrobe bag.
2. The organization is not responsible for the loss, theft, or damage of any deposited items.
Can I change my registration information?
Yes, if you made a mistake when registering, you can change some of your information within the official “Change in Registration” deadline. Once the deadline has expired, no changes can be made.
You can make data changes from the REGISTRATION MANAGER.
What is the deadline of “Changes in Registration”?
Deadline is March 15th , 2027. All registered runners who want to make a change in the registration after the official deadline, must notify the organization that will study if the change is possible or not.
Can I change the distance?
Yes, as long as there are available places at the distance you wish to change and before the deadline for registration changes (March 15th, 2027).
You can make distance changes from the REGISTRATION MANAGER.
Do I have to pay to change to a longer distance?
Yes, you must pay the price difference between registration to the registration of the distance you want to change.
Do I have to pay to change at a shorter distance?
No, you will not have to pay anything but remember that no refunds are made for distance change.
Can I run another distance than the one I am registered in?
No, changes of distance after the official deadline must be authorized by the organization.
If any participant runs a distance that does not correspond to their bib number, will be disqualified.
Can I transfer my registration to another person?
Yes, you can transfer your registration to another person by paying the applicable fees until 15 March 2027.
How much does it cost to transfer a registration?
The registration transfer fee is €10, payable by the original registration holder to cover administration costs.
The new participant must pay the current registration fee.
What can I do if I don’t know anyone who wants to take over my registration?
Due to the high demand from participants wishing to transfer their registration but unable to find someone to take over their race bib, we have introduced the “Marketplace” option.
How does the Marketplace work?
The current race bib holder can list their bib for transfer on a public platform called the “Marketplace”.
Anyone interested in purchasing a race bib can do so by selecting one of the available listings on the Marketplace.
For the current registration holder:
Log in to your registration manager, select “Modify” and then “Registration Transfer”.
Under “Registration Transfer”, you will have two options:
Transfer your registration to a specific person.
List your race bib on the Marketplace.
For anyone wishing to purchase a race bib:
Visit the public Marketplace listing and select one of the available options to purchase a race bib.
Can I request a refund if I get injured?
Yes, you can request a 75% refund of your registration fee by submitting an official medical certificate confirming your injury and stating that you are unable to participate in the event in good physical condition on 25 April 2027.
Medical certificates must be issued by a licensed medical practitioner.
The deadline to request an injury-related refund is 15 March 2027.
To request your injury-related refund, please email us at info@rocknrollmadridrun.com.
THE RACE DAY
When does the race start?
The race will take place on 25 April 2027.
What time does the race start?
The start times are as follows:
Marathon: The start time for the first wave is yet to be confirmed.
Half Marathon: The start time for the first wave is yet to be confirmed.
Where is the start line?
On Paseo de la Castellana, next to Plaza de San Juan de la Cruz.
How can I get to the start area?
The best option is to use public transport (Metro):
Lines 7 and 10: Gregorio Marañón station.
Line 5: Rubén Darío station.
If you are not familiar with the Madrid Metro system, visit www.metrodemadrid.com.
Which car parks do you recommend?
We recommend avoiding the car parks closest to the finish line, as the entire area will be closed to traffic until the race has finished.
Where do I wear my bib number?
The bib number should be placed on the chest as indicated by the RFEA regulations (Royal Spanish Athletics Federation).
Do I have to activate my chip?
NO, the chip is already active.
You must not manipulate at any time the chip that is stuck on the back of your bib.
Medical information
At the back of your race number you will find a form to indicate some information related to your health.
The information will be used only and exclusively in case of emergency by the health services.
What are the times of the pacers?
42K: sub3h – 3:15h – 3:30h – 3:45h – 4:00h – 4:15h – 4:30h – 5:00h
21K: 1:30h – 1:40h – 1:50h – 2:00h
What corral do the pacers start from?
The pacers will start from the corresponding corral to their race time.
Do pacers make net time or official time?
Pacers always run at net time pace.
Is there a time limit to complete the course?
Yes, the time limits for each race distance are as follows:
Marathon: To be confirmed.
Half Marathon: To be confirmed.
If your pace falls behind the time limit and the official race sweep vehicle catches up with you, you have two options:
Increase your pace to finish within the official time limit.
Board a sweep vehicle, which will take you to the finish line.
How many refreshments will there be in the course?
You have all the information about the refreshments on the map corresponding to your distance in the Course section.
Will there be solid supplies on the course?
There will be solid refreshments (Canary Island bananas) along the route, 23, 29, 38 and at the finish line.
Will there be isotonic drink?
Yes, you will find POWERADE in the following kilometric points:
- Marathon: 5, 10.5, 16, 20, 25, 29, 32, 35.8, 38, 40 and finish.
- Half Marathon: 5, 10.5, 16, 20 and finish.
Will there be energy gels?
Yes, all Marathon and Half Marathon participants will receive a Fuel Bag with 226ers brand Energy Gel
There will be portable toilets both in Start/Finish Line and in the course (at all refreshment points)
We will also have portable toilets for people with reduced mobility.
Where is the Finish Line located?
The Finish Line is on the Paseo de Recoletos (Between Plaza de Cibeles y Plaza de Colón).
Where can the spectators see the Finish Line?
The Finish Line is very long so you will have no problem to position yourself.
Can my friends or family cross the finish line with me?
NO, access to the finish line for “non-runners” is strictly prohibited, and according to Article 15 of the regulations, participants who cross the finish line accompanied by children, family members, or people not registered for the event will be disqualified.
We ask for respect, as there are many of us participating, and crossing the finish line with “non-runners” would jeopardize the safety of the event.
We ask for respect and understanding since we are thousands of runners and if we crossed with our friends/ family we would risk the security of the race.
What time does the race end?
The race ends around 16:35h
Is the race broadcasted on TV?
Yes, you can watch the broadcast of the race on TV, online and through the Official APP.
Can you see the split times?
Yes, you can follow as many runners as you want with the Official APP, see their times every 5 kilometers and estimate their position on the course.
You can download the APP for free:
AFTER THE RACE
What information will be engraved on the medal?
The participant’s first and last name, together with their net finishing time provided by the official timing service.
How can I purchase the medal engraving service?
You can purchase the service during the registration process for €10.
You can also purchase it at the Race Expo or on race day at the medal engraving area for €20.
I’ve purchased the service. What should I do when I cross the finish line?
If you purchased the service during the registration process, your race bib will feature a medal icon. Simply show it at the medal engraving area.
If you purchased the service at the Race Expo, you will have received an identification tag. Simply show it at the medal engraving area.
When are the results published?
The provisional results are published the same day of the race. After 15 days and the when the claim period ends, the final results will be published.
Where can I see them?
The first 48 hours after the race the results will be exclusively in the Official Race APP. After 48 hours they will be published also on the official website.
You can download the Official APP for free here:
I have a claim. How can I do it?
All classifications are the sole and exclusive competence of the Committee of the RFEA Judges, so any claim must be made in the established form at the official race results page before 8:00 pm of the Friday following the race.
The organization will communicate the decisions within a maximum period of 15 days, after which the classifications will be considered official.
The day of the race the awards will be given to the absolute Elite Men and Women winners.
** Once the results are final, the trophies can be collected at MAPOMA (c/Aniceto Marinas, 52) from May 27 to June 30.
The official certificates will be available online for download them at the results section of the website once the classifications are official.
Yes, you can buy photo packages in the registration process or after the race at SPORTOGRAF website.
All lost objects will be taken to the headquarters of the organization that will keep them for a period of 30 days.
